Returns & Exchanges

At OZtrail, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all unworn fashion items in their original condition. Whether you need a different size or a full refund, our streamlined process ensures a hassle-free experience for every customer.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging with all tags attached to ensure they are protected during transit.

• 3.
  Attach the Label

  Download and print your prepaid shipping label from the portal and securely affix it to the outside of your return package.

• 4.
  Drop Off and Track

  Take your package to any authorized drop-off location and keep your tracking number to monitor your return's progress to our warehouse.